Capital Chauffeurs UK - FAQs
- Is the price per person or per vehicle?
- If my plane is delayed, will the driver wait for me?
- Safety. How can I be sure that the driver is who he says he is?
- Are you fully insured to carry passengers?
- What happens if I cancel my booking?
- How do I pay?
The price quoted is usually per vehicle.Where two or more vehicles have been requested the price will be given per vehicle or for group of vehicles - whichever way you prefer.
Yes. Flights are often a little early or a little late, and your driver will wait for you. If the delay is excessive, your driver will ascertain the expected delay and inform us or your nominated contact (eg. your office or a family member) that the flight has been delayed, whereupon we will ask for further instructions.
We carry many passengers including lone female travellers, and occasionally unaccompanied children, and we take your safety very seriously. All our drivers carry a photo. ID card. If you would like extra reassurance, we can arrange a password known only to you, us and the designated driver, or can confirm his identity by telephone, if you wish.
Yes. We are covered by insurance for what is known as "Hire and Reward". This means we are insured to carry passengers for commercial purposes, ie. clients who pay for the service, in addition to normal use.
Where a booking is cancelled due to circumstances beyond your control we try to be understanding and reasonable. For business travel or social events, cancellation fees may be charged for cancellations within 24 hours of the scheduled journey, with a further charge if the vehicle is already on its way to collect you.
We accept cash, personal cheques with cheque guarantee card, business cheques, credit cards, American Express, Switch and BACS.
